Frequently asked questions
Do you offer free shipping?
Yes — we offer free delivery on all orders, with no minimum spend required.
How long does delivery take?
Orders are delivered within 6 to 12 business days from the moment your order is confirmed.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us at info@loroabia.com as soon as possible with your order number. We'll do our best to accommodate your request before the order is dispatched. Once shipped, modifications are no longer possible.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as Apple Pay and Google Pay for fast, secure checkout. All transactions are SSL encrypted to keep your information safe.
How do I care for a suede bag?
Suede requires a little extra love. Brush gently with a dry suede brush to remove surface dirt — always in one direction. Avoid water and rain where possible; if the bag gets wet, let it dry naturally away from heat. For stubborn marks, use a specialist suede eraser. Store in a dust bag when not in use to protect the texture.
How do I care for a leather bag?
Wipe clean with a slightly damp cloth and allow to air dry. Apply a leather conditioner every few months to keep the material supple and prevent cracking. Keep away from prolonged sunlight to avoid fading. Store stuffed with tissue paper to help the bag hold its shape.